Minly

About Minly 4

• What is Minly?
• What is Minly Live?
• What is Minly Business?
• What is a Video Shoutout?

Account Management 3

• How do I change my phone number?
• How do I delete my account?
• How do I set the language on Minly app?

Purchasing a Video Shoutout without an account 7

• Can I purchase a Video Shoutout without creating a Minly account?
• How will I get refunded if I did not receive the video or if the video expired?
• How can I track my order?
• How will I receive the Video Shoutout I requested?
• Can I receive the Video Shoutout in my email?

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Minly Live 20

• What is Minly Live?
• What is an online concert?
• Does Minly Live have a separate website or app?
• Where will I watch the event online?
• Do I need any additional device or gadget to attend the event?

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Vodafone ticket 5

• What is Vodafone ticket?
• How can I get a Vodafone ticket?
• How do I redeem my Vodafone ticket from Minly app/website?
• Can I purchase multiple tickets from Ana Vodafone?
• Why does it say that the code is invalid when I try to redeem my Vodafone ticket?

Minly Business 13

• Can Business Video be used on any medium?
• Can Business Video be used forever to promote the brand?
• What is a Business Video?
• How can I have a celebrity attend my business event?
• What services can Minly Business provide for my business or brand?

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Video Shoutout 8

• How do I book a Video Shoutout?
• Can I update my request after booking a Video Shoutout?
• How will I receive my Video Shoutout once it’s completed?
• What is a Video Shoutout?
• What is the difference between a Video Shoutout and Business Video?

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Text messages & Voice notes 3

• How do I book a voice note/text message from a celebrity?
• How long does it take to receive my voice note/text message ?
• Is there a price difference between a Video Shoutout and a voice note/text message?

Troubleshooting 5

• Can I cancel my video shoutout request after booking it?
• What if my request is shown as "Expired"?
• What will happen if I entered a different mobile number than the one linked to my Minly account in the video shoutout request process?
• What if my request is shown as "Failed" or "Payment overdue"?
• What if I have already been charged, but haven’t received my request?

Payment Methods 5

• What are the available payment methods on Minly?
• How can I pay via Fawry, Momkn, Masary, Aman or Sadad?
• How can I pay via Mobile wallet?
• How can I pay via credit card?
• How can I change my default credit card?

Refund Process 9

• How do I get refunded if I paid via Minly Wallet?
• What is Minly Wallet?
• How will I get refunded if I paid via my Mobile wallet?
• How will I get refunded if I paid via Fawry?
• How will I get refunded if I paid via Momkn, Sadad, Aman or Masary?

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Promo codes 2

• For how long will the promo code stay active?
• What if my promo code field is disabled?

Referrals 3

• Will I get a discount or promo code after making a referral?
• How many people can I refer?
• How do I refer friends to use Minly?

Celebrity Merch 9

• What is a celebrity merch?
• How can I purchase a celebrity merch?
• When will I receive the merch I purchased?
• Can I return or exchange the merch I purchased after receiving it?
• Are shipping fees included in the total price?

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